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Services - Travel Management

Matrix Travel Management provides an extensive range of professional services in the corporate travel field.

CORRE Travel Manager

Cutting edge technical software that gives you advanced seating arrangements when you book your flight. Corre also processes a wide range of automated quality control checks on each and every flight booking.

24/7 Emergency and Out of Office Hours Travel Rescueline

Our global traveller assistance service, which operates 24 hours a day 365 days per year, provides peace of mind wherever you are in the world. Whether it’s a last minute change of travel plans, you require information or an emergency situation – we will be here to help!

Management Reports

Our travel management reports capture the data which supports and assists your travel policy compliance. The information provided helps you to control your costs so you can achieve your management expenditure goals.

Air Travel

Worldwide access to millions of air fares, including a large number of discounted special fares (negotiated through our buying group), wholesale fares, no-frills and published. Every flight is sourced to get you the best fare available at the time of booking.

Hotels

In addition to flights, all of your other travel requirements are catered for. As part of the Advantage Focus Partnership and the Worldwide Independent Network of Agents (WIN), we have access to a global range of special room rates. You save money directly through our special rates. Our buying power ensures your company gets real value for money.

Rail/Sea Ferry

Domestic, continental and Eurostar rail tickets are available upon request as well as ferry reservations.

Consular Services

We work with consular agencies to assist you in your travel visa requirements.

Travel Insurance

As part of the overall package to bring you security and peace of mind we also offer comprehensive travel insurance for individual, annual and multi-trips.

Chauffeur Parking and Airport Parking

Booking a flight? - Then why not take advantage of our special rates and book all your airport parking with us at subsidised rates.

Groups, Conferences & Incentives

Organising a group travel programme can be an extremely complex operation. The highly qualified and experienced consultants in our Groups, Conferences and Incentives (GCI) team will draw upon their specialist skills and knowledge to deliver a trouble-free programme. We work personally with our customers to ensure every aspect of the operation is carried out with precision and care. Click here for more information.

Holidays

As part of our added value range of services we offer our customers the ability to book holidays using the services of our partner agent – Eagle Travel – who have a dedicated team of leisure consultants. Click here for more information.

Travel Policy Advice

A company travel policy can allow you to clarify your company's travel procedures and ensure value for money. Matrix will work with you ensuring seamless compliance to your travel policy at all times, or even help you to write a new or revised policy.

Finally not only do we offer a wide range of services but we also offer specific service promises designed to prove that we deliver real value for money service!

These promises are commitments to you and we deliver on them every day. Included in these is our promise not to keep customers waiting - every phone, fax or e-mail enquiry is returned within the hour. Telephone calls are answered within five rings. And you will never be put on hold for longer than 60 seconds. Our airline reservations and tickets are 100% error-free, subject to our automatic 35 point Quality Assurance Check and reconfirmed with our customers by phone, fax or e-mail prior to documentation. We're committed to providing the best possible fares and value without compromising service or quality. Should there ever be any problem, we will resolve any complaint about our own service within 48 hours and any complaint about a supplier within 15 business days. In short, we offer the service you expect and deserve. As a final note we do NOT operate a call centre and we do NOT utilise voice mail services.


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info@matrixtravel.co.uk

If you require assistance or have any urgent booking enquiries outside of our normal office hours (0900-1730hours Monday-Friday) then please contact our Out-of-Hours Helpdesk on 0203 130 9757.

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